{"id":545,"date":"2025-08-04T14:53:49","date_gmt":"2025-08-04T04:53:49","guid":{"rendered":"https:\/\/tmgtestequipment.com.au\/?page_id=545"},"modified":"2026-08-10T14:05:12","modified_gmt":"2026-08-10T04:05:12","slug":"onx-support-portal-onx-620v","status":"publish","type":"page","link":"https:\/\/tmgtestequipment.com.au\/?page_id=545","title":{"rendered":"Viavi ONX Support Portal (ONX-620V)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"545\" class=\"elementor elementor-545\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28582a5 e-flex e-con-boxed e-con e-parent\" data-id=\"28582a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d065223 elementor-icon-list--layout-inline elementor-align-start breadcrumb-list elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"d065223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"symbol\">&gt;<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"bc-text\">Customer Service and support<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"symbol\">&gt;<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tmgtestequipment.com.au\/?page_id=280\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"bc-text\">Technical support<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><span class=\"symbol\">&gt;<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Viavi ONX Support Portal (ONX-620V)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98c03e8 e-flex e-con-boxed e-con e-parent\" data-id=\"98c03e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-431b9d4 e-con-full e-flex e-con e-child\" data-id=\"431b9d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e6c87a e-con-full e-flex e-con e-child\" data-id=\"2e6c87a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da0e074 elementor-widget elementor-widget-heading\" data-id=\"da0e074\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Viavi ONX Support Portal (ONX-620V)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-478d17d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"478d17d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d819e84 elementor-hidden-mobile elementor-hidden-tablet_extra elementor-hidden-tablet elementor-widget elementor-widget-heading\" data-id=\"d819e84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Troubleshooting Guide \/ Support Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b0b69c e-con-full e-flex e-con e-child\" data-id=\"0b0b69c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e179edf elementor-widget elementor-widget-image\" data-id=\"e179edf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"584\" height=\"304\" src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_34_HST_SB_COPPER-1-1.png\" class=\"attachment-full size-full wp-image-547\" alt=\"\" srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_34_HST_SB_COPPER-1-1.png 584w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_34_HST_SB_COPPER-1-1-300x156.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4551beb e-flex e-con-boxed e-con e-parent\" data-id=\"4551beb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae86c50 elementor-hidden-desktop elementor-hidden-laptop elementor-widget elementor-widget-heading\" data-id=\"ae86c50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Troubleshooting Guide \/ Support Process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de930ea elementor-widget elementor-widget-image\" data-id=\"de930ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1731\" height=\"974\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1.png\" class=\"attachment-full size-full wp-image-546 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1.png 1731w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-600x338.png 600w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-300x169.png 300w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-1024x576.png 1024w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-768x432.png 768w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-1536x864.png 1536w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_77_620VSupportProcess-1-800x450.png 800w\" data-sizes=\"(max-width: 1731px) 100vw, 1731px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1731px; --smush-placeholder-aspect-ratio: 1731\/974;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aad222 elementor-widget elementor-widget-text-editor\" data-id=\"1aad222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This flow chart will guide you through the process of getting support for your ONX-620 and ONX-630 units<br \/>The information shown on this webpage is updated periodically so be sure to re-check out this support page at the time of need<br \/>Software updates are not generally available over the air<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f216363 e-flex e-con-boxed e-con e-parent\" data-id=\"f216363\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d9b48e e-con-full e-flex e-con e-child\" data-id=\"1d9b48e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffb1fb6 elementor-widget elementor-widget-heading\" data-id=\"ffb1fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97d252e elementor-hidden-mobile elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"97d252e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd502af elementor-widget elementor-widget-n-accordion\" data-id=\"cd502af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2150\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2150\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My WIFI is not connecting - What do I do? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-50fe2d2 e-con-full e-flex e-con e-child\" data-id=\"50fe2d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-67cf0da e-con-full e-flex e-con e-child\" data-id=\"67cf0da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa2b3ed elementor-widget elementor-widget-text-editor\" data-id=\"fa2b3ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Your password may have changed since the last time you set up your Wi-Fi connection. &#8220;Forget&#8221; the connection and reset it again.<\/li><li>On Apple devices you must put a password. Long and complicated passwords are unnecessary and easy to mess up during the set-up process. Choose an easy and short password. On Android, you can leave the network open and connect.<\/li><li>If you cannot see your device, the area might be too congested with Wi-Fi hot-spots or the application is being used by another program. Reboot your unit.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2150\" class=\"elementor-element elementor-element-5418a46 e-con-full e-flex e-con e-child\" data-id=\"5418a46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6d324c elementor-widget elementor-widget-image\" data-id=\"d6d324c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"245\" height=\"407\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Screenshot-2025-07-28-at-4.41.29-pm-1.png\" class=\"attachment-full size-full wp-image-549 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Screenshot-2025-07-28-at-4.41.29-pm-1.png 245w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Screenshot-2025-07-28-at-4.41.29-pm-1-181x300.png 181w\" data-sizes=\"(max-width: 245px) 100vw, 245px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 245px; --smush-placeholder-aspect-ratio: 245\/407;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2151\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2151\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I connect to the internet via Ethernet? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2151\" class=\"elementor-element elementor-element-9cfd443 e-con-full e-flex e-con e-child\" data-id=\"9cfd443\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2151\" class=\"elementor-element elementor-element-6992fcb e-con-full e-flex e-con e-child\" data-id=\"6992fcb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1635e7c elementor-widget elementor-widget-text-editor\" data-id=\"1635e7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>Go to: <strong>System -&gt; Network -&gt; Ethernet<\/strong><\/li><li>Insert the ethernet cable from your modem\/router directly on port 1 or port 2 on the side of the device.<\/li><\/ol><p>The modem\/router will automatically assign an IP address to the machine provided DHCP is enabled.<\/p><p>A green message will say &#8220;<strong>Link Up<\/strong>&#8221; on the port that is connected to the internet.<\/p><p>You can use your built-in web browser to ensure you have internet connectivity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2151\" class=\"elementor-element elementor-element-6fc5822 e-con-full e-flex e-con e-child\" data-id=\"6fc5822\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d98b2b4 elementor-widget elementor-widget-image\" data-id=\"d98b2b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"275\" height=\"459\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-ethernet.webp\" class=\"attachment-full size-full wp-image-557 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-ethernet.webp 275w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-ethernet-180x300.webp 180w\" data-sizes=\"(max-width: 275px) 100vw, 275px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 275px; --smush-placeholder-aspect-ratio: 275\/459;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2152\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2152\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why does my battery drain so quickly? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2152\" class=\"elementor-element elementor-element-6f65f62 e-con-full e-flex e-con e-child\" data-id=\"6f65f62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2152\" class=\"elementor-element elementor-element-301a7eb e-con-full e-flex e-con e-child\" data-id=\"301a7eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-183f0a8 elementor-widget elementor-widget-text-editor\" data-id=\"183f0a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While doing <strong>OneCheck<\/strong>, the draining rate is approximately 13-15% per hour.<\/p><p>The battery should drain gradually, and you should not be seeing drastic fluctuations.<\/p><p>If you are seeing your battery jumps from 100% to 70% then back to 90%, or the such, please update the software.<\/p><p>If issues persist, contact <a class=\"support-popup\" href=\"#\">TMG Support for assistance<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2152\" class=\"elementor-element elementor-element-e129039 e-con-full e-flex e-con e-child\" data-id=\"e129039\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2153\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2153\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why does OneCheck seem to take so too long? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2153\" class=\"elementor-element elementor-element-800027c e-con-full e-flex e-con e-child\" data-id=\"800027c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2153\" class=\"elementor-element elementor-element-ae9915a e-con-full e-flex e-con e-child\" data-id=\"ae9915a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6d77bb elementor-widget elementor-widget-text-editor\" data-id=\"f6d77bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By default, NBN has Digital Measurement Settings enabled to allow OneCheck to collect more data to be sent to the servers.<\/p><p>OneCheck should normally take between 3 to 5 minutes.<\/p><p>If it is taking a lot longer than this, then please <a class=\"support-popup\" href=\"#\">contact TMG Customer Service for support<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2153\" class=\"elementor-element elementor-element-ff30954 e-con-full e-flex e-con e-child\" data-id=\"ff30954\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2027df elementor-widget elementor-widget-image\" data-id=\"f2027df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"430\" height=\"329\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-dms.webp\" class=\"attachment-full size-full wp-image-558 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-dms.webp 430w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-dms-300x230.webp 300w\" data-sizes=\"(max-width: 430px) 100vw, 430px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 430px; --smush-placeholder-aspect-ratio: 430\/329;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2154\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2154\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My memory is full, how do I fix it? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2154\" class=\"elementor-element elementor-element-1e33cdf e-con-full e-flex e-con e-child\" data-id=\"1e33cdf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2154\" class=\"elementor-element elementor-element-ebb8d82 e-con-full e-flex e-con e-child\" data-id=\"ebb8d82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0f0f3 elementor-widget elementor-widget-text-editor\" data-id=\"6d0f0f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can empty the memory by going to: <strong>CATV -&gt; CATV Settings -&gt; Automatic File Purge -&gt; Manual File Purge -&gt; OK<\/strong><\/p><p>To check you have plenty of memory left, you can check this by checking in the <strong>File Browser<\/strong> located with the <strong>System<\/strong> menu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2154\" class=\"elementor-element elementor-element-7637a7e e-con-full e-flex e-con e-child\" data-id=\"7637a7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2155\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2155\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I backup my data? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2155\" class=\"elementor-element elementor-element-9206cba e-con-full e-flex e-con e-child\" data-id=\"9206cba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2155\" class=\"elementor-element elementor-element-b4b5667 e-con-full e-flex e-con e-child\" data-id=\"b4b5667\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-014b764 elementor-widget elementor-widget-text-editor\" data-id=\"014b764\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You can back up data on a USB stick. However, you will need to submit reports manually as these will not be able to be sent via StrataSync.<\/p><p>Reports saved on USB are saved on a ZIP file which contains HTML version of the report.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2155\" class=\"elementor-element elementor-element-64e07ba e-con-full e-flex e-con e-child\" data-id=\"64e07ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2156\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2156\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I delete or transfer my software options such DOCSIS 3.1, Ingress Expert, etc? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2156\" class=\"elementor-element elementor-element-ece94b9 e-con-full e-flex e-con e-child\" data-id=\"ece94b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2156\" class=\"elementor-element elementor-element-9c31dce e-con-full e-flex e-con e-child\" data-id=\"9c31dce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfe9eb9 elementor-widget elementor-widget-text-editor\" data-id=\"bfe9eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No, these software options are permanently installed and cannot be deleted or transferred once installed. Restoring the unit back to factory defaults, re-flashing the firmware or re-installing the software won&#8217;t affect these licenses once installed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2156\" class=\"elementor-element elementor-element-87ef354 e-con-full e-flex e-con e-child\" data-id=\"87ef354\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2157\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2157\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> NBN Limit Plan - What is it, is it installed on my unit, and how do I get it? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-d4ebff4 e-con-full e-flex e-con e-child\" data-id=\"d4ebff4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-81311fa e-con-full e-flex e-con e-child\" data-id=\"81311fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-e0fe027 e-con-full e-flex e-con e-child\" data-id=\"e0fe027\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bfa7e1 elementor-widget elementor-widget-text-editor\" data-id=\"3bfa7e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An NBN Limit Plan is a template that NBN has created that stipulates the thresholds of the readings for the OneCheck, Ingress Scan Test and DOCSIS check. Essentially these are PASS\/FAIL parameters.<\/p><p>The NBN Limit Plan can only be deployed via NBN StrataSync account: 42641443.<br \/><strong>Only NBN can deploy the template. Please liaise with your supervisor about installing this template on your test meter.<\/strong><\/p><h4 class=\"h4\">How does this work?<\/h4><p class=\"lead card-text\">When the technician synchronises the meter to NBN account for the first time, the asset is placed into a &#8220;holding bin&#8221;.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-c47d023 e-con-full e-flex e-con e-child\" data-id=\"c47d023\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-3ab2b7e e-con-full e-flex e-con e-child\" data-id=\"3ab2b7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-1aa8b91 e-con-full e-flex e-con e-child\" data-id=\"1aa8b91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc8977d elementor-widget elementor-widget-image\" data-id=\"bc8977d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"275\" height=\"410\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-1.webp\" class=\"attachment-full size-full wp-image-564 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-1.webp 275w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-1-201x300.webp 201w\" data-sizes=\"(max-width: 275px) 100vw, 275px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 275px; --smush-placeholder-aspect-ratio: 275\/410;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-e1eb8f5 e-con-full e-flex e-con e-child\" data-id=\"e1eb8f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7743655 elementor-widget elementor-widget-text-editor\" data-id=\"7743655\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The StrataSync administrator will manually need to cross reference the serial number and approve the meter if applicable\u2026<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-948bb9e e-con-full e-flex e-con e-child\" data-id=\"948bb9e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-8718b30 e-con-full e-flex e-con e-child\" data-id=\"8718b30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-042cf29 elementor-widget elementor-widget-text-editor\" data-id=\"042cf29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Once the asset is part of the StrataSync account, NBN can deploy the template onto that unit<\/p><p><strong>The technician will then need to sync again to the NBN account to download that file which the unit automatically installs on the next job, which is why is important the technician creates a new work order to make it work.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-cf59715 e-con-full e-flex e-con e-child\" data-id=\"cf59715\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdabc32 elementor-widget elementor-widget-image\" data-id=\"cdabc32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"430\" height=\"312\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-2.webp\" class=\"attachment-full size-full wp-image-565 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-2.webp 430w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-2-300x218.webp 300w\" data-sizes=\"(max-width: 430px) 100vw, 430px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 430px; --smush-placeholder-aspect-ratio: 430\/312;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-ac5ed6d e-con-full e-flex e-con e-child\" data-id=\"ac5ed6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-5f81896 e-con-full e-flex e-con e-child\" data-id=\"5f81896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebc6ee3 elementor-widget elementor-widget-image\" data-id=\"ebc6ee3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"275\" height=\"269\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-limit-3.webp\" class=\"attachment-full size-full wp-image-566 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 275px; --smush-placeholder-aspect-ratio: 275\/269;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2157\" class=\"elementor-element elementor-element-5072bdc e-con-full e-flex e-con e-child\" data-id=\"5072bdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cffb9ce elementor-widget elementor-widget-text-editor\" data-id=\"cffb9ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to ensure the NBN Limit Plan Template is correctly installed, you need to go to:<br \/><strong>CATV -&gt; OneCheck -&gt; View StrataSync Configuration<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2158\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2158\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What do I do if my StrataSync is not Synchronising or NBN cannot see my results? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2158\" class=\"elementor-element elementor-element-fcad3d2 e-con-full e-flex e-con e-child\" data-id=\"fcad3d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2158\" class=\"elementor-element elementor-element-47ce89a e-con-full e-flex e-con e-child\" data-id=\"47ce89a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b8729e elementor-widget elementor-widget-text-editor\" data-id=\"4b8729e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First step is to ensure you are connected to the internet. You can do this by following the usual procedure, then opening your built-in web browser.<\/p><p>Second step is to make sure you\u2019re sending that data to NBN, go to <strong>System -&gt; StrataSync<\/strong> and make sure the StrataSync Account ID is <strong>42641443<\/strong>.<\/p><p>NBN may sometimes block testers from sending data to NBN due to a range of reasons. When this happens, you will see a warning &#8220;server unreachable&#8221;<\/p><p>Most commonly because the unit has been reported stolen or because the hardware\/software being used is not approved by NBN.<\/p><p>Go to <strong>System Settings -&gt; Hardware Options<\/strong>. Ensure that the Low\/High Diplexers values are the same as the image shown on your unit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2158\" class=\"elementor-element elementor-element-d013a3b e-con-full e-flex e-con e-child\" data-id=\"d013a3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-128a5f1 elementor-widget elementor-widget-image\" data-id=\"128a5f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"340\" height=\"363\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-stratasync.webp\" class=\"attachment-full size-full wp-image-559 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-stratasync.webp 340w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-stratasync-281x300.webp 281w\" data-sizes=\"(max-width: 340px) 100vw, 340px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 340px; --smush-placeholder-aspect-ratio: 340\/363;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2159\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2159\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> I'm getting \"Broadcom Boot Failure\", how do I fix this? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2159\" class=\"elementor-element elementor-element-9a9b8ac e-con-full e-flex e-con e-child\" data-id=\"9a9b8ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2159\" class=\"elementor-element elementor-element-fc2c7ae e-con-full e-flex e-con e-child\" data-id=\"fc2c7ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73925c5 elementor-widget elementor-widget-text-editor\" data-id=\"73925c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If the meter is showing this error, the issue could be caused by software or hardware failure.<\/p><p>Try performing a software update using the &#8220;cold boot&#8221; method. There is also a way to re-flash the firmware, please contact <a href=\"mailto:support@tmg.com.au\">support@tmg.com.au<\/a> for a guide.<\/p><p>If the issue is hardware related, you will see the following screen during the upgrade -&gt;<\/p><p>If you see this, please <a class=\"support-popup\" href=\"#\">contact TMG support<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2159\" class=\"elementor-element elementor-element-e909dcf e-con-full e-flex e-con e-child\" data-id=\"e909dcf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2145b57 elementor-widget elementor-widget-image\" data-id=\"2145b57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"460\" height=\"317\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-1.webp\" class=\"attachment-full size-full wp-image-560 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-1.webp 460w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-1-300x207.webp 300w\" data-sizes=\"(max-width: 460px) 100vw, 460px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 460px; --smush-placeholder-aspect-ratio: 460\/317;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc0207f elementor-widget elementor-widget-image\" data-id=\"dc0207f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"370\" height=\"614\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-2.webp\" class=\"attachment-full size-full wp-image-561 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-2.webp 370w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/faq-broadcomerr-2-181x300.webp 181w\" data-sizes=\"(max-width: 370px) 100vw, 370px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 370px; --smush-placeholder-aspect-ratio: 370\/614;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-21510\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-21510\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> OneCheck DOCSIS not testing to 100%? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21510\" class=\"elementor-element elementor-element-ad8e083 e-con-full e-flex e-con e-child\" data-id=\"ad8e083\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21510\" class=\"elementor-element elementor-element-5ed8389 e-con-full e-flex e-con e-child\" data-id=\"5ed8389\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83136ce elementor-widget elementor-widget-text-editor\" data-id=\"83136ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is a common issue caused not having your unit properly configured. a) unit is missing NBN Limit Plan, b) DOCSIS Channels is set to AUTO instead of 502.000MHz. Please perform a full reset on your unit, please download the guide to complete the full reset using the link below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-483181e elementor-position-left elementor-vertical-align-top elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"483181e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/How-To-Perform-A-Complete-Reset-Of-Your-ONX-620-Ver2.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/How-To-Perform-A-Complete-Reset-Of-Your-ONX-620-Ver2.pdf\" target=\"_blank\">Procedure: Perform a complete reset on your VIAVI ONX-620\/630 unit<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21510\" class=\"elementor-element elementor-element-70bdc15 e-con-full e-flex e-con e-child\" data-id=\"70bdc15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-21511\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-21511\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> IMPORTANT: Read this if are are intending to purchase a second-hand ONX unit <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21511\" class=\"elementor-element elementor-element-aad7f60 e-con-full e-flex e-con e-child\" data-id=\"aad7f60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21511\" class=\"elementor-element elementor-element-72fe88b e-con-full e-flex e-con e-child\" data-id=\"72fe88b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d3f108 elementor-widget elementor-widget-text-editor\" data-id=\"9d3f108\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you are looking to purchase second-hand equipment, we recommend you check it was purchased from TMG originally.<\/p><p>If you get the serial number, we can cross reference against our system to see whether this unit has been reported lost or stolen.<\/p><p>Furthermore, equipment purchased overseas might not have the correct configuration, software or hardware rendering it unusable on NBN&#8217;s HFC Network.<\/p><p><strong>TMG is not obligated to provide support to units that have not been purchased directly from us.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21511\" class=\"elementor-element elementor-element-f37a563 e-con-full e-flex e-con e-child\" data-id=\"f37a563\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-21512\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-21512\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How do I know if I have a particular software option installed on my unit? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21512\" class=\"elementor-element elementor-element-20ecdcc e-con-full e-flex e-con e-child\" data-id=\"20ecdcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21512\" class=\"elementor-element elementor-element-f84aaa7 e-con-full e-flex e-con e-child\" data-id=\"f84aaa7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90a5609 elementor-widget elementor-widget-text-editor\" data-id=\"90a5609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Go to System Settings -&gt; Hardware and Software Revisions. Any element that says &#8220;Enabled&#8221; is installed, otherwise Upgradable means it&#8217;s not installed<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-21512\" class=\"elementor-element elementor-element-6666041 e-con-full e-flex e-con e-child\" data-id=\"6666041\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd96f7c e-flex e-con-boxed e-con e-parent\" data-id=\"cd96f7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d13552 e-con-full e-flex e-con e-child\" data-id=\"9d13552\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7faa1 elementor-widget elementor-widget-heading\" data-id=\"5b7faa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Software Releases and Upgrade Instructions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91dbfea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"91dbfea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e03429 e-con-full e-flex e-con e-child\" data-id=\"5e03429\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-117642c e-con-full e-flex e-con e-child\" data-id=\"117642c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-389b94a elementor-widget elementor-widget-text-editor\" data-id=\"389b94a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please contact support@tmg.com.au for latest version available<br \/>The easiest way to install is to download this file and copy it into a USB Flash Drive. Then, go to System Settings -&gt; Update Via USB<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26b5d20 elementor-widget elementor-widget-text-editor\" data-id=\"26b5d20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Version:\u00a04.2.20<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681d71d elementor-position-left elementor-vertical-align-top elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"681d71d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/USB-Software-Update-ONX.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/USB-Software-Update-ONX.pdf\" target=\"_blank\">USB ONX-620 Upgrade Procedure<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-259bc31 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"259bc31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e49b0 elementor-position-left elementor-vertical-align-top elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"67e49b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/ONXCBL.003.020.010_Release_Notes.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/ONXCBL.003.020.010_Release_Notes.pdf\" target=\"_blank\">Release Notes for ONX-620 Software 3.20.10<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-137af75 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"137af75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da2ba2b elementor-position-left elementor-vertical-align-top elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"da2ba2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\">ONX-620\/630 Templates and Install Procedure<\/h4><p class=\"elementor-image-box-description\">Click to download the zip file that contains the NBN template as of MARCH 2022<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9e60cf elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a9e60cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-517a2a3 e-con-full e-flex e-con e-child\" data-id=\"517a2a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e1d8a5 elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7e1d8a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How To Upgrade The Software On VIAVI ONX-620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef3ce9 elementor-widget elementor-widget-text-editor\" data-id=\"cef3ce9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This step-by-step upgrade video guide for the VIAVI ONX-620 will enable you to update your HFC Signal Level meter to the latest firmware, ensuring you have all of the latest features and functions.<\/p><p>Please note this tutorial is for software version 3.18.7.<br \/>If the process ever changes on future revisions, we&#8217;ll update the video!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8768183 elementor-widget elementor-widget-video\" data-id=\"8768183\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/9ClCJFm0e-c&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5447546 e-flex e-con-boxed e-con e-parent\" data-id=\"5447546\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5fe55bf e-con-full e-flex e-con e-child\" data-id=\"5fe55bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-649e00d elementor-widget elementor-widget-heading\" data-id=\"649e00d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quick Start Guides &amp; Application Notes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d190f6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8d190f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dd94d4 e-con-full e-grid e-con e-child\" data-id=\"4dd94d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-278e61c elementor-position-left elementor-vertical-align-top elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"278e61c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/ONX-CATV-Extended_QuickStart_Guide_062018.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/ONX-CATV-Extended_QuickStart_Guide_062018.pdf\" target=\"_blank\">ONX-620 Extended Quick Start Guide<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd1090 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"ecd1090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/OneExpert-630-Extended-QuickStart-Guide-v4_1.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/OneExpert-630-Extended-QuickStart-Guide-v4_1.pdf\" target=\"_blank\">ONX-630 Extended Quick Start Guide<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3c149 elementor-position-left elementor-vertical-align-middle elementor-widget elementor-widget-image-box\" data-id=\"0c3c149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/09\/Performing-a-full-reset-of-ONX-620-V6.pdf\" target=\"_blank\" tabindex=\"-1\"><img decoding=\"async\" width=\"54\" height=\"56\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/Download.svg\" class=\"attachment-full size-full wp-image-543 lazyload\" alt=\"\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 54px; --smush-placeholder-aspect-ratio: 54\/56;\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><h4 class=\"elementor-image-box-title\"><a href=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/09\/Performing-a-full-reset-of-ONX-620-V6.pdf\" target=\"_blank\">Performing a Full Reset of ONX-620 V6<\/a><\/h4><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63ef9e2 e-flex e-con-boxed e-con e-parent\" data-id=\"63ef9e2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1fb40e0 e-con-full e-flex e-con e-child\" data-id=\"1fb40e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e13d6b3 elementor-widget elementor-widget-heading\" data-id=\"e13d6b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Important Technical Tip<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8be62ce elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8be62ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c808234 e-con-full e-flex e-con e-child\" data-id=\"c808234\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b048d7e e-con-full e-flex e-con e-child\" data-id=\"b048d7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a93611a elementor-widget elementor-widget-text-editor\" data-id=\"a93611a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To avoid damaging the ports on your ONX-620 or ONX-630 and ensure a tight (leak proof) connection,\u00a0always\u00a0use the approved\u00a0\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.contractoressentials.com.au\/products\/ripley-cablematic-torque-wrench-for-rg6-11-1mm\" target=\"_blank\" rel=\"noopener\">Ripley Torque wrench<\/a><\/span>\u00a0when connecting cables to the ONX.\u2028<\/p><p>If a Torque wrench is NOT used, the over-tightening of cables connected to the port can permanently damage the ONX port which leads to incorrect results and significant down time for your instrument<\/p><p>If your ports are damaged, TMG can replace the ports for you with a super fast turn around.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd618c4 e-con-full e-flex e-con e-child\" data-id=\"cd618c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2809f5 elementor-widget elementor-widget-image\" data-id=\"b2809f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"234\" height=\"377\" data-src=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_39_ONX-620-Port-Torque-Wrench-1.png\" class=\"attachment-full size-full wp-image-556 lazyload\" alt=\"\" data-srcset=\"https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_39_ONX-620-Port-Torque-Wrench-1.png 234w, https:\/\/tmgtestequipment.com.au\/wp-content\/uploads\/2025\/08\/imgi_39_ONX-620-Port-Torque-Wrench-1-186x300.png 186w\" data-sizes=\"(max-width: 234px) 100vw, 234px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 234px; --smush-placeholder-aspect-ratio: 234\/377;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c0b732 e-flex e-con-boxed e-con e-parent\" data-id=\"3c0b732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d722c09 e-con-full e-flex e-con e-child\" data-id=\"d722c09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6448351 elementor-widget elementor-widget-heading\" data-id=\"6448351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Training &amp; Instructional Videos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbbd8e1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bbbd8e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c482f btn-bg elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"a3c482f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.youtube.com\/channel\/UCMLG5jrq7Upa8H9GtWPtgpA?sub_confirmation=1\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Subscribe to our Youtube<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f64a5bd e-con-full e-grid e-con e-child\" data-id=\"f64a5bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5bbbc21 e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"5bbbc21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aa2cd60 e-con-full e-flex e-con e-child\" data-id=\"aa2cd60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c424a26 elementor-widget elementor-widget-heading\" data-id=\"c424a26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ONX Remote Connection iOS App Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02fbd4d elementor-widget elementor-widget-text-editor\" data-id=\"02fbd4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Share your ONX-620V Screen with your iPad \/ iPhone<\/p><p>Tutorial on how to connect your iOS device with the ONX-620V, via Bluetooth<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc2413 elementor-widget elementor-widget-video\" data-id=\"5bc2413\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/watch?v=XHOmBV4js_E&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7798a85 e-con-full e-flex e-con e-child\" data-id=\"7798a85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-17c1fa7 e-con-full e-flex e-con e-child\" data-id=\"17c1fa7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa28099 elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"aa28099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How To Remove Module and Battery VIAVI ONX Devices<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ebcdd elementor-widget elementor-widget-text-editor\" data-id=\"50ebcdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This is a quick reference video on how to detach and remove the module and battery of either ONX-580 or ONX-620 and 630. Please take your time and do this procedure carefully. Neither TMG Test Equipment or VIAVI Solutions accept responsibility for any damage occurred while performing this procedure. If unsure, contact our service centre:\u00a0<span style=\"text-decoration: underline;\"><a href=\"mailto:cs@tmg.com.au\">cs@tmg.com.au<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62c1453 elementor-widget elementor-widget-video\" data-id=\"62c1453\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/-50QEPEhIMc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8f571f e-con-full e-flex e-con e-child\" data-id=\"f8f571f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c7d8985 e-con-full e-flex e-con e-child\" data-id=\"c7d8985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-345c3e1 elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"345c3e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Built-In Self Test for VIAVI ONX-620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e6fbd5 elementor-widget elementor-widget-text-editor\" data-id=\"5e6fbd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>*** IMPORTANT: DO NOT ATTEMPT TO RELOAD SOFTWARE WHILE ON ENGINEERING MODE ***<\/p><p>Quick video on how to perform a built-in self test for a VIAVI ONX-620 test meter. This will test internal RF components and gives the user a pass\/fail result. This does not diagnose Wi-Fi or Ethernet controller or battery performance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9761fbf elementor-widget elementor-widget-video\" data-id=\"9761fbf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/zYIR7g4atDU&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d964eb e-con-full e-flex e-con e-child\" data-id=\"7d964eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5c4fc92 e-con-full e-flex e-con e-child\" data-id=\"5c4fc92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa272b elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7aa272b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How To Upgrade The Software On VIAVI ONX-620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1a22f8 elementor-widget elementor-widget-text-editor\" data-id=\"e1a22f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This step-by-step upgrade video guide for the VIAVI ONX-620 will enable you to update your HFC Signal Level meter to the latest firmware, ensuring you have all of the latest features and functions.<\/p><p>Please note this tutorial is for software version <span style=\"text-decoration: underline;\">3.18.7<\/span>.<\/p><p>If the process ever changes on future revisions, we&#8217;ll update the video!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7154d7d elementor-widget elementor-widget-video\" data-id=\"7154d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/a4q-MwnfqUk&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc5f664 e-con-full e-flex e-con e-child\" data-id=\"bc5f664\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4f9f868 e-con-full e-flex e-con e-child\" data-id=\"4f9f868\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7255470 elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7255470\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Setting Up Your NBN Pilot Channels on ONX620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83b63f7 elementor-widget elementor-widget-text-editor\" data-id=\"83b63f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quick video showing how to set up pilot channels for NBN on the ONX620.<br \/>\u2028Note: information changes from time to time, please make sure you have the correct data from NBN, otherwise, check with your supervisor first.\u2028<br \/>Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade:\u00a0<span style=\"text-decoration: underline;\"><a href=\"http:\/\/tmg.com.au\/onxsupport\" target=\"_blank\" rel=\"noopener\">tmg.com.au\/onxsupport<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997a92d elementor-widget elementor-widget-video\" data-id=\"997a92d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/Dr4kUd45BLw&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0b49f4a e-con-full e-flex e-con e-child\" data-id=\"0b49f4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8f15568 e-con-full e-flex e-con e-child\" data-id=\"8f15568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a640fd elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6a640fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Connecting to WiFi on the ONX620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da62847 elementor-widget elementor-widget-text-editor\" data-id=\"da62847\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This video shows you how to connect the ONX620 to Wi-Fi. Plus some other tips and tricks.\u2028Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade:\u00a0tmg.com.au\/onxsupport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f01c268 elementor-widget elementor-widget-video\" data-id=\"f01c268\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/lGUE2Ycfxmo&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ce408c e-con-full e-flex e-con e-child\" data-id=\"8ce408c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f1da39 e-con-full e-flex e-con e-child\" data-id=\"7f1da39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f8c7ee1 elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"f8c7ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Clearing Up Your Work Orders On Your ONX620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c291f elementor-widget elementor-widget-text-editor\" data-id=\"79c291f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quick video showing how to clean up your work orders on the ONX620.<br \/>Note: You should StrataSync first before clearing up this data.<br \/>Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au\/onxsupport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-757013e elementor-widget elementor-widget-video\" data-id=\"757013e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/n7hELJOcytI&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f36a34 e-con-full e-flex e-con e-child\" data-id=\"4f36a34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-368c83c e-con-full e-flex e-con e-child\" data-id=\"368c83c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e0c54c elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1e0c54c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Checking NBN Limit Plan On Your ONX620<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1dbb99 elementor-widget elementor-widget-text-editor\" data-id=\"e1dbb99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>How to check if your ONX620 has the NBN Limit Plan installed.<br \/>Notes:<br \/>&#8211; If you restore your unit to factory defaults, you will also need to reinstall the NBN Limit Plan.<br \/>&#8211; The NBN Limit Plan file names may change from time to time. Speak to your supervisor to make sure you have the latest template.<br \/>Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade: tmg.com.au\/onxsupport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9e6346 elementor-widget elementor-widget-video\" data-id=\"c9e6346\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/zfDCs3EgmyY&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f7f5463 e-con-full e-flex e-con e-child\" data-id=\"f7f5463\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7016663 e-con-full e-flex e-con e-child\" data-id=\"7016663\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51bafda elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"51bafda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ONX620 System Settings Presentation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bc3449 elementor-widget elementor-widget-text-editor\" data-id=\"6bc3449\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quick presentation on ONX-620 System Settings<\/p><p>\u2028Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade:\u00a0<span style=\"text-decoration: underline;\"><a href=\"http:\/\/tmg.com.au\/onxsupport\" target=\"_blank\" rel=\"noopener\">tmg.com.au\/onxsupport<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-755eda9 elementor-widget elementor-widget-video\" data-id=\"755eda9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/R1awkLrYNSs&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ba9278a e-con-full e-flex e-con e-child\" data-id=\"ba9278a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8a8f2f5 e-con-full e-flex e-con e-child\" data-id=\"8a8f2f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef5ccf elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4ef5ccf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">VIAVI ONX620 How To Create Short Cuts<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f554706 elementor-widget elementor-widget-text-editor\" data-id=\"f554706\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>VIAVI ONX620<br \/>OneExpert HFC Tester (Dual Diplexer, RF Video Testing)<\/p><p>Description:<br \/>NBN Approved Viavi ONX-620V CATV Tester for use on Telstra \/ NBN\u2019s HFC network for RF testing.<\/p><p>\u2028The One Expert CATV (ONX620V) is a tool for HFC Technicians of all levels of expertise.\u2028\u2028Every ONX620V unit comes with pre-programmed automated testing sequence developed in conjunction with Telstra for the new NBN HFC network.\u2028\u2028<\/p><p>With a simple user-friendly interface and pass\/fail results makes testing and fault finding fast and simple.\u2028<\/p><p>Disclaimer: layout may look different from one software version to another. Please ensure you&#8217;re running the latest version. If unsure, feel free to check out support website for instructions on how to upgrade:<span style=\"text-decoration: underline;\"><a href=\"http:\/\/tmg.com.au\/onxsupport\" target=\"_blank\" rel=\"noopener\">\u00a0tmg.com.au\/onxsupport<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a7013 elementor-widget elementor-widget-video\" data-id=\"20a7013\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/vX01_9P3nbc&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8aa772 e-con-full e-flex e-con e-child\" data-id=\"a8aa772\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4bba499 e-con-full e-flex e-con e-child\" data-id=\"4bba499\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-804b6ec elementor-widget__width-initial elementor-widget-laptop__width-inherit elementor-widget elementor-widget-heading\" data-id=\"804b6ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">ONX620V Channel Check - Set Up &amp; Test - Mob Friendly<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebf7944 elementor-widget elementor-widget-text-editor\" data-id=\"ebf7944\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First Time ChannelCheck Setup &amp; Test<\/p><p>Use Channel Check to quickly check results for your desired channel plan.<br \/>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<br \/>VIAVI ONX620V<br \/>OneExpert HFC Tester (Dual Diplexer, RF Video Testing)<\/p><p>Description<br \/>NBN Approved Viavi ONX-620V CATV Tester for use on Telstra \/ NBN\u2019s HFC network for RF testing.<\/p><p>The One Expert CATV (ONX620V) is a tool for HFC Technicians of all levels of expertise.<\/p><p>Every ONX620V unit comes with pre-programmed automated testing sequence developed in conjunction with Telstra for the new NBN HFC network.<\/p><p>With a simple user-friendly interface and pass\/fail results makes testing and fault finding fast and simple.<\/p><p>For additional product information and support, please visit: tmg.com.au\/ONXSupport<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48bb124 elementor-widget elementor-widget-video\" data-id=\"48bb124\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/jqLopcf9TvA&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c81f36 e-flex e-con-boxed e-con e-parent\" data-id=\"2c81f36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61e3046 elementor-widget elementor-widget-text-editor\" data-id=\"61e3046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you need further support please <a class=\"support-popup\" href=\"#\"><span style=\"text-decoration: underline;\">contact us online via our messaging system<\/span><\/a>, or call Technical Support on <a href=\"tel:1800 626 500\"><span style=\"text-decoration: underline;\">1800 626 500<\/span><\/a><\/p><p>You can also check out VIAVI&#8217;s support portal online for more information.\u2028<br \/><span style=\"text-decoration: underline;\"><a href=\"http:\/\/support.viavisolutions.com\" target=\"_blank\" rel=\"noopener\">support.viavisolutions.com<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-228b425 e-flex e-con-boxed e-con e-parent\" data-id=\"228b425\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f7770c2 e-con-full e-flex e-con e-child\" data-id=\"f7770c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-764cbf4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"764cbf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get in touch for more information about our <span style=\"color:#03A44F\">Telecommunication<\/span> services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b28c93 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1b28c93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-649ae05 e-con-full cont_grid e-flex e-con e-child\" data-id=\"649ae05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b952eed elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b952eed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef27ef3 elementor-widget elementor-widget-hubspot-form\" data-id=\"ef27ef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"hubspot-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t\t<div\n\t\t\tclass=\"hs-form-frame\"\n\t\t\tdata-region=\"ap1\"\n\t\t\tdata-form-id=\"e3940277-c3b4-4417-b6b2-f8b9de58bcf1\"\n\t\t\tdata-portal-id=\"442704691\"\n\t\t\t >\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Home &gt; Customer Service and support &gt; Technical support &gt; Viavi ONX Support Portal (ONX-620V) Troubleshooting Guide \/ Support Process Troubleshooting Guide \/ Support Process This flow chart will guide you through the process of getting support for your ONX-620 and ONX-630 unitsThe information shown on this webpage is updated periodically so be sure to [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-545","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=\/wp\/v2\/pages\/545","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=545"}],"version-history":[{"count":0,"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=\/wp\/v2\/pages\/545\/revisions"}],"wp:attachment":[{"href":"https:\/\/tmgtestequipment.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=545"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}