TMG are industry leaders when it comes to the latest telecommunications technology, but our greatest asset is our team of highly experienced, creative problem solvers. In March of 2021, we were called in to help solve a connection problem at Qudos Bank Arena in Sydney Olympic Park. The integrator had been unable to lock onto the signal or locate the PCI provided by the operator. In addition to this, the technicians were unable to account for unusual amounts of dip in the channel that were showing up on the spectrum analyser. With a major sporting event scheduled for the 27th and technicians still unable to secure a connection by the 25th, time was of the essence.
The Right People
To solve their problem, the integrator decided to call in Hiren Shah (from TMG) and Shuo Pan (from VIAVI). The two 5G specialists spent the afternoon of the 25th attempting to connect to the PCI, but initially had no more success than the integrator technicians. They ordered a special test phone to the site, and the next morning were able to locate the PCI, confirming the information from the operator was correct. With this done, the integrator locked on to the 5G signal and began sending data, at which point the channel started showing as stable on the spectrum analyser.