Support Page for VIAVI ONX-620 and ONX-630 Platforms

While doing OneCheck, the draining rate is approximately 13-15% per hour.

The battery should drain gradually, and you should not be seeing drastic fluctuations.

If you are seeing your battery jumps from 100% to 70% then back to 90%, or the such, please update the software.

If issues persist, contact TMG Support for assistance.

You can empty the memory by going to: CATV -> CATV Settings -> Automatic File Purge -> Manual File Purge -> OK

To check you have plenty of memory left, you can check this by checking in the File Browser located with the System menu

You can back up data on a USB stick. However, you will need to submit reports manually as these will not be able to be sent via StrataSync.

Reports saved on USB are saved on a ZIP file which contains HTML version of the report.

No, these software options are permanently installed and cannot be deleted or transferred once installed. Restoring the unit back to factory defaults, re-flashing the firmware or re-installing the software won't affect these licenses once installed.

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First step is to ensure you are connected to the internet. You can do this by following the usual procedure, then opening your built-in web browser.

Second step is to make sure you’re sending that data to NBN, go to System -> StrataSync and make sure the StrataSync Account ID is 42641443.

NBN may sometimes block testers from sending data to NBN due to a range of reasons. When this happens, you will see a warning "server unreachable"

Most commonly because the unit has been reported stolen or because the hardware/software being used is not approved by NBN.

Go to System Settings -> Hardware Options.  Ensure that the Low/High Diplexers values are the same as the image shown on your unit.

This is a common issue caused not having your unit properly configured. a) unit is missing NBN Limit Plan, b) DOCSIS Channels is set to AUTO instead of 502.000MHz. Please perform a full reset on your unit, please download the guide to complete the full reset using the link below.

If you are looking to purchase second-hand equipment, we recommend you check it was purchased from TMG originally.

If you get the serial number, we can cross reference against our system to see whether this unit has been reported lost or stolen.

Furthermore, equipment purchased overseas might not have the correct configuration, software or hardware rendering it unusable on NBN's HFC Network.

TMG is not obligated to provide support to units that have not been purchased directly from us.

Go to System Settings -> Hardware and Software Revisions. Any element that says "Enabled" is installed, otherwise Upgradable means it's not installed